How to resolve out-of-balance workpapers caused by journals

How to clear an out-of-balance variance on a workpaper using the Sync with Zato function.

If a workpaper shows an out-of-balance (OOB) variance due to a journal entry, you do not need to reject or re-run the job. Follow these steps to clear the OOB and approve confidently.

Steps

  1. Ensure the relevant journal has been saved and posted in Zato.
  2. Go to the affected workpaper.
  3. Click Sync with Partner and select Sync with Zato (Recommended).
  4. The Balance per General Ledger (GL) will refresh to incorporate the journal.
  5. The OOB difference should clear and the workpaper status should move to reconciled.
  6. You can now confidently Approve the workpaper.

Never approve a workpaper that is showing an out-of-balance. Always sync first. If the OOB persists after syncing, check that the journal has been fully posted and not just saved as a draft.