User roles explained

The six user roles in Zato, what each level can and cannot do, and who should be assigned which role.

How roles work

Every person on your team is assigned a role when their account is created. Their role determines what they can see and do across the platform.

The six roles

Level

Role Equivalent

Can do

6

Director

Complete access to all platform functions

5

Manager

Full job access, review and approval, GL scrutiny rules for assigned jobs

4

Senior Accountant

Full job access for assigned clients, cannot bulk assign clients

3

Accountant/Outsourcer

Access for assigned clients and jobs, can upload documents and create queries

2

Junior Accountant

Access for assigned clients, limited editing permissions

1

Admin

Practice setup access, can send questionnaires, Limited job access

Important notes

  • One Admin per firm only

  • A single job can be assigned to multiple Managers for collaborative review

  • Admin is a configuration role β€” it cannot process or review any jobs

Common mistakes

  • Assigning Director level to someone who should not have sign-off authority

  • Using Admin to run jobs β€” Admin cannot do this