Command Centre overview

An overview of the Command Centre, query types by role, and how Brief Notes work.

The Command Centre facilitates structured communication and review management throughout the lifecycle of a job. It is the firm's communication hub β€” ensuring every internal and client-facing query is traceable and resolved efficiently.

Query types by role

RoleCan raise
Director / ManagerInternal Query, Client Query, Brief Note / Review Point
Accountant / Junior / OutsourcedInternal Query, Client Query
AdminNo access to raise queries or review points

Brief notes

Available before automation is run. Directors or Managers add short notes or key instructions related to the job β€” describing important engagement aspects, highlighting focus areas, or outlining preliminary checkpoints.

Query summary

TypeVisible to client?Blocks sign-off?Purpose
Internal QueryNoNoInternal team discussion
Client QueryYesNoRequest clarification from client
Review PointNoYesMandatory review checkpoint